What our customers say
4.9 out of 5 · 156 verified reviews
Reviews below are from verified purchases via our Amazon seller account. Our full review history of 156 reviews spans several platforms.
Consistently good and fairly priced
Consistently good product at a fair price and always delivered promptly. What more could one ask for?
Amazon Customer · Verified Amazon purchase
Well packaged and delivered swiftly
The charcoal was well packaged, as described and delivered swiftly. Can't ask for more.
Amazon Customer · Verified Amazon purchase
Great seller — product is perfect
Great seller, highly recommend and product is perfect.
Amazon Customer · Verified Amazon purchase
Have bought multiple times
Have bought multiple times — good price and excellent delivery.
Amazon Customer · Verified Amazon purchase
Highly recommended
I have used this company several times now and they have not let me down.
Amazon Customer · Verified Amazon purchase
Extreme heat and long cooking time
Excellent — delivery fast, product is superb, extreme heat and long cooking time. Will always buy your product and will recommend to family and friends. P.S. thanks for the sweets!
Amazon Customer · Verified Amazon purchase
Quality charcoal with a lovely surprise
Quality charcoal, have used many times and will use again. Even received a box of matches, and another small gift (no spoilers) with the order.
Amazon Customer · Verified Amazon purchase
The little touches that make you remember
They even supplied the matches and gave us sweets to say thank you! It's the little touches like these that will make us remember and use again. I wish them every success.
Amazon Customer · Verified Amazon purchase
3rd order and still the most consistent
Brilliant service! Ordered Monday, delivered Wednesday, well packaged and 1st class product. This is my 3rd order from here. I have had charcoal from other suppliers in the past but have found this to be the most consistent.
Amazon Customer · Verified Amazon purchase
Best charcoal I've ever bought
Great vendor to buy from — the charcoal supplied is top quality. Forget garage/supermarket charcoal, this is the stuff you should buy from a proper supplier! I've used it in my kamado and BBQ and it burns for longer with excellent heat! Definitely getting more.
Amazon Customer · Verified Amazon purchase
Excellent service with thoughtful extras
Excellent service, quick delivery and well thought out little extras — the fact sheet for starting a fire, the matches and the Haribo. Looking forward to firing up the BBQ. Thank you, Sammy.
Amazon Customer · Verified Amazon purchase
Brilliant product and service
Firstly this charcoal is the best I've used on my smoker — nice big bits, not grainy and dusty. Secondly the lovely customer service experience was a complete pleasure. I will certainly buy from this company again. Isn't it nice when you're an appreciated customer. Thanks team! X
Amazon Customer · Verified Amazon purchase
Excellent service from a British producer
Excellent service. Very good quality charcoal and good to buy from a British producer.
Amazon Customer · Verified Amazon purchase
Perfect for Kamado cooking
Great quality charcoal. The seller clearly takes pride in their products. Burns very well and almost certainly fine to cook low and slow on all day in a Kamado without refueling. Will be buying again.
Amazon Customer · Verified Amazon purchase
Restaurant grade — and it shows
Bought the restaurant grade charcoal for my barbecue and I'm very pleased. The chunk size of the lump wood is excellent — just as described!
Amazon Customer · Verified Amazon purchase
Said what they did. Did what they said.
Said what they did. Did what they said. Refreshing change! Good seller.
Amazon Customer · Verified Amazon purchase
Arrived next day with a gift
Quick delivery, good kindling and the Haribo was a pleasant surprise treat.
Amazon Customer · Verified Amazon purchase
Second time purchasing
Second time purchasing kindling — amazingly quick delivery and the wood is amazing, perfect size and properly dry so it lights super quick. Free delivery for an item over 15kg is fantastic.
Amazon Customer · Verified Amazon purchase
Kindling in easy-to-handle sacks
Service was fast and efficient. Arrived neatly packaged. Kindling in 6 easy to handle netted sacks. Excellent for an open fire or stove. Highly recommended A+.
Amazon Customer · Verified Amazon purchase
Arrived ahead of schedule with a treat
Great wood at a good price and all delivered ahead of schedule. The little treat in the box was very much appreciated and enjoyed. THANKYOU.
Amazon Customer · Verified Amazon purchase
Awesome — a note and a treat from Sammy
Awesome service from this company. When I opened my order there was a note and a treat from Sammy which made me smile. Thanks again, I really appreciate it.
Amazon Customer · Verified Amazon purchase
Went above and beyond
Perfect seller. All items sent in time with a personal note, instructions, some treats and even gloves. A very nice gesture that really makes a difference. I will definitely buy again.
Amazon Customer · Verified Amazon purchase
Great lumpwood — lasts well
Great lumpwood charcoal, lasts well with good size pieces. Will purchase again.
Amazon Customer · Verified Amazon purchase
No smoke — just heat
I've had plenty of restaurant grade charcoals over the years but this is brilliant. No smoke but plenty of heat. I'll be ordering again and again.
Amazon Customer · Verified Amazon purchase
Impressed with the quality
This is my second order — I was so impressed with the quality of the first. The lumps are big right down to the bottom of the bag, lights well, burns well and stays hot. A very good supplier.
Amazon Customer · Verified Amazon purchase
Works brilliantly in my Big Green Egg
Arrived sooner than expected. Sturdy cardboard box, instructions and disposable gloves — great product and a good price, works well in my Big Green Egg.
Amazon Customer · Verified Amazon purchase
A personal note from Sammy
Arrived on time, very well packaged, personal message and gift from Sammy which was a very nice touch. All round excellent product and service.
Amazon Customer · Verified Amazon purchase
Absolutely amazed by the speed
Ordered yesterday afternoon, arrived 9.45 this morning. I only expected 3 sacks but received 5! Also arrived with a small confectionary gift. The kindling looks perfect — very dry and ideal size.
Amazon Customer · Verified Amazon purchase
Best kindling I've ever bought
Well there is not a lot you can say about kindling except it is the best I have ever bought — delivered on time, very well packaged, good value for money. Will re-order from Xylo UK again.
Amazon Customer · Verified Amazon purchase
Even better than expected
Very good product, very fast delivery. Even better than expected. Will definitely order again.
Amazon Customer · Verified Amazon purchase